Evangelion: 3.0+1.0 Thrice Upon a Time - Rei Ayanami Nendoroid Figure

ORDER PROCESSING:
Please allow 1-4 business days to process your order. You will receive a confirmation email once your order has been shipped, including a tracking number and a link to track your package.

SHIPPING AREA:
We currently only ship within the United States, including Hawaii, Guam, and Alaska. At this time, we do not offer international shipping.

SHIPPING RATES AND ESTIMATES:

Shipping fees are automatically calculated at checkout based on the destination, weight, and type of the package. The most optimal carrier and shipping cost will be selected automatically. You can view the shipping charges for your order during the checkout process.

SHIPPING TIMEFRAME

Delivery times vary depending on the destination. Standard delivery times are provided during checkout.

CUSTOMS AND DUTIES

If any customs duties or taxes are incurred, they will be the responsibility of the customer.

RETURNS AND EXCHANGES

All sales are final. We do not accept returns or exchanges. Before shipping, we carefully inspect all items to ensure quality. In the unlikely event that your product is damaged during shipping, please contact the shipping carrier directly. We also offer the option to purchase shipping insurance during checkout for added peace of mind.

LOST OR MISSING PACKAGES:

If your package shows as delivered but has not been received, please contact the carrier directly for assistance. We are not responsible for lost packages due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping fees to resend the package.

ADDRESS CHANGES:
If you notice that your shipping address is incorrect after placing your order, please contact the carrier immediately to update the address. If the order has not yet been shipped, contact us at info@miniakihabara.com, and we will do our best to assist you.

SHIPPING CONFIRMATION:
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package online.

CONTACT US

For any shipping-related inquiries, please reach out to us at info@miniakihabara.com.

Return & Refund Policy
(Applies only to Figurine Products Except Blind Box)

1. Terms
By purchasing figurine products from our online store or physical location, you agree to this Policy.

2. Online Store Purchases

2.1 Return Policy
All purchases are final, and we do not accept returns or offer refunds. Products will be checked before delivery. Before any product is shipped to the customer, we assure that all products and packaging are thoroughly inspected and checked by our logistics staff before sending out for delivery. We strive to only provide the highest quality of products for our customers.

2.2 Defective or Damaged Items
If figurine products arrive in defective or damaged condition, they may qualify for a replacement or return based on damage severity. When a replacement is unavailable, a refund, including original shipping fees, may be issued. Proof of damage via images or video (see Section 3) is required.

Note: Minor cosmetic imperfections (e.g., paint inconsistencies, small dents, light scratches, slight discoloration, or package condition issues) do not qualify as defects and are ineligible for refund or replacement under this Policy.

2.3 Inspection and Approval
Upon receiving a returned product, we will inspect it to confirm eligibility for return or replacement. This process may take up to seven (7) business days. If the item does not meet the conditions, we reserve the right to deny the refund or replacement.

3. Return Process
To initiate a return, please follow these steps:

1. Notify Us: Submit a return request via email within 10 days of receiving the product, including images or a short video showing the defect or damage.
2. Return the Item: Once approved, return the item to our designated address at your expense, securely packed to prevent further damage.
3. Inspection and Refund/Replacement: After receiving the item, we will inspect it, and if approved, process a replacement or refund within seven (7) business days.

Important: We are not responsible for any loss or damage during return shipping. Costs may be deducted from the refund if the item is returned with a damaged label or packaging.

4. Shipping Fee Policy

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

In the case of an prearranged exchange the customer will be required to pay an re-shipping fee. If you are shipping items over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5. Physical Store Purchases
All purchases are final, with no returns or refunds. Please review your order carefully before purchase.

6. Limitation of Liability
Our liability is limited to the product's value. We are not liable for any incidental or consequential damages arising from the use or inability to use the purchased product.

7. Amendments to Policy
We reserve the right to amend this Policy at any time without prior notice. Please review this Policy periodically for updates.